Who Is Eligible
– Hartford Express Bus riders who use a monthly or 31- day pass
– Hartford Express Bus riders who use a registered Go CT Card for fare payment and have taken 34 or more trips within the previous 31 days
– Rail parking shuttle commuters going to/from the Westport, South Norwalk, and Greenwich train stations that use a monthly ticket
– CTrail Hartford Line Monthly Pass holders
– CTrail Shore Line East Monthly Pass holders
– Carpoolers whose employer has registered for the ERH program
– Vanpoolers whose employer has registered for the ERH program
– Bicycle riders whose employer has registered for the ERH program

Qualified Emergencies
– Unexpected personal or family illness/emergency
– Unexpected mandatory overtime
– Vanpool / carpool driver has emergency; or unscheduled overtime
– Vanpool breakdowns
– Building evacuation or shutdown due to unexpected emergency

Unqualified Emergencies
– Rides to work
– Personal errands or pre-planned appointments
– Scheduled overtime
– Scheduled / unscheduled vanpool maintenance
– Weather-related events
– Transit systems delays/closures
– On-the-job injury
– Shift times that end outside of transit service hours

Acceptable Destinations
– Home
– Park & Ride lot or transit station where vehicle is parked
– Child’s school or day care
– Medical facility
– Interim stops are accepted if they are part of the emergency (child’s school then home)

Trip Allowance
– An individual can submit up to four (4) reimbursement requests per fiscal year (July 1 – June 30)
– There is a max of $200 allowance per trip (commuters may submit documentation for rides over $200, but will only be reimbursed $200)

Eligible Modes
– Taxi
– On-demand ride services
– Co-worker reimbursement (at federal mileage reimbursement rate)
Additional Guidelines and Restrictions
– Students are only eligible for the program if they are a monthly Hartford – Express Bus Rider who use a monthly or 31-day pass.
– Reimbursement requests must be submitted within 30 days of the trip.
– A qualified trip expense exceeding $200 will be paid at the capped amount.
– The ERH program is not to be used for emergency medical care in lieu of an ambulance or other appropriate medical transport service or for work-related injuries.
– Commuters whose trips or emergencies cannot be verified will not be reimbursed for their expense.
– Rail parking shuttle commuters only – Rides are available to or from Westport, South Norwalk, and Greenwich stations, whenever New Haven Line trains are running and shuttles are not.
– The ERH program may be changed at any time without notice and reimbursement requests do not guarantee payment.
– Only eligible for employees who work in Connecticut at their organization’s Connecticut location(s).